Dryvebox (“Company”) is committed to safeguarding your privacy. The reason we might collect information about you is to help us provide the services to you, understand more about you and for you to better understand our services on our websites, emails and mobile applications (collectively, the “Service”). Company takes all reasonable precautions to protect any personally identifiable information from any misuse or unauthorized access, disclosure or destruction.
The following explains the ways we obtain personal information from you:
1. Personally Identifiable Information.
We do not collect personally identifiable information from any users in connection with our Service unless a user provides us with his or her personal information directly if he or she sends an inquiry. We may collect and store information about you when you use the Service. We use the information to fulfill your requests, provide the Service’s functionality, improve the Service’s quality, personalize your experience, track usage of the Service, comply with applicable law, market the Service, provide customer support, back up our systems, and enhance the security of the Service.
2. Information We May Collect.
a. Account Information: If you create an account on Company, we may store and use your full name, email address, zip code, and other information you may provide with your account, such as your gender and birth date.
b. Public Content: The information that you contribute through the Service is intended for public consumption, including your reviews, tips, photos, videos, comments, likes, posts, events, bookmarks, lists, compliments, and account profile. We may display this information through the Service, share it with businesses, and further distribute it to a wider audience through third party sites and services.
c. Contacts: You can invite your friends to join the Service by providing us with their contact information, or by allowing us to access your contacts from your computer, mobile device, or third-party sites to select which friends you want to invite. If you allow us to access your contacts, we may transmit that information to Company long enough to process your invitations.
d. Communications: When you sign up for an account or use certain features, you are opting to receive messages from other, businesses, and Company itself. We may also track your actions in response to the messages you receive from Company or through the Service, such as whether you deleted, opened, or forwarded such messages. If you exchange messages with others through the Service, we may store them in order to process and deliver them, allow you to manage them, and we may review and disclose them in connection with investigations related to the operation and use of the Service. We may not deliver messages that we believe are objectionable, such as spam messages or requests to exchange reviews for compensation. If you send or receive messages through the Service via SMS text message, we may log phone numbers, phone carriers, and the date and time that the messages were processed. Carriers may charge recipients for texts that they receive. We may also store information that you provide through communications to us, including from phone calls, letters, emails and other electronic messages, or in person. If you are a representative of a business listed on Company, we may contact you, including by phone or email, using the contact information you provide us, make publicly available, or that we have on record for your business.
e. Transactional Information: If you initiate a transaction through the Service, we may collect and store information about you, such as your name, phone number, address, email, and credit card information, as well as any other information you provide to us, in order to process your transaction, send communications about them to you, and populate forms for future transactions. This information may be shared with third parties for the same purposes. Company does not disclose your personal information to third parties for the purpose of directly marketing their services to you unless you first agree to such disclosure. When you submit credit card numbers, we may engage a third-party service provider to accept and process your credit card payment. Such third-party service provider shall be responsible for the security of your credit card information. If you write reviews about businesses with which you transact through the Service, we may publicly display the fact that you transacted with those businesses.
f. Activity: We may store information about your use of the Service, such as your search activity, the pages you view, the date and time of your visit, businesses you call using our mobile applications, and purchases you make through the Service. We also may store information that your computer or mobile device provides to us in connection with your use of the Service, such as your browser type, type of computer or mobile device, browser language, IP address, mobile carrier, phone number, unique device identifier, advertising identifier, location (including geolocation, beacon based location, and GPS location), and requested and referring URLs.
4. Information to be provided to Third Parties
We may rely on third party providers to support or provide some of the services that are available through the Service. We may also rely on third party providers to perform certain services for us in connection with your use of the Service, such as communications and hosting services, network security, technical and customer support, tracking and reporting functions, quality assurance testing, payment processing, our own marketing of the Service, and other functions. We may share information from or about you with these third party providers so that they can perform their services or complete your requests. These third party providers may share information with us that they obtain from or about you in connection with providing their services or completing your requests. Third party providers may also share this information with their subsidiaries, joint ventures, or other companies under common control.
We may share user information in the aggregate with third parties, such as advertisers and content distributors. For example, we may disclose the number of users that have been exposed to, or clicked on, advertisements.
We may share information from or about you (such as your age and gender), your devices, and your use of the Service with businesses listed on Company.
We may investigate and disclose information from or about you if we have a good faith belief that such investigation or disclosure (a) is reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us; (b) is helpful to prevent, investigate, or identify possible wrongdoing in connection with the Service; or (c) protects our rights, reputation, property, or that of our users, affiliates, or the public, such as disclosures in connection with our Consumer Alerts program. If you flag or otherwise complain to Company about content through the Service, we may share the substance of your complaint with the contributor of that content in order to provide an opportunity for the contributor to respond.
The Service may contain links to unaffiliated third party services. We suggest you read the privacy policies on or applicable to all such third party services.
5. Controlling Your Personal Data
Other users may be able to identify you, or associate you with your account, if you include personal information in the content you post publicly.
Please also note that the messages you send or receive using the Service are only private to the extent that both you and the person you are communicating with keep them private. Also, Company may access and disclose such messages in the course of investigations relating to use of the Service.
6. Data Retention; Account Termination
7. Usage of Service
The Service is for adults over eighteen (18) years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information without parental consent, please contact us. If we become aware that a child under 13 has provided us with personal information without parental consent, we take steps to remove such information and terminate the child's account.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We may change this policy from time to time, and if we do we’ll post any changes on this page. If you continue to use COMPANY after those changes are in effect, you agree to the revised policy. If the changes are significant, we may provide more prominent notice or obtain your consent as required by law.
10. Governing Law
11. California Privacy Rights.
California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those third parties. See the “Contact Us” section for where to send such requests. We do not share personal information with third parties for their own direct marketing purposes without your prior consent. Accordingly, you can prevent disclosure of your personal information to third parties for their direct marketing purposes by withholding consent.
Effective January 1, 2020, the California Consumer Privacy Act (CCPA) allows California residents, upon a verifiable consumer request, to request that a business that collects consumers’ personal information to give consumers access, in a portable and (if technically feasible) readily usable form, to the specific pieces and categories of personal information that the business has collected about the consumer, the categories of sources for that information, the business or commercial purposes for collecting the information, and the categories of third parties with which the information was shared. California residents also have the right to submit a request for deletion of information under certain circumstances. Consistent with California law, if you choose to exercise your rights, we won’t charge you different prices or provide different quality of services unless those differences are related to your information. See here for information on data subject rights requests and how to submit a request. Please note that you must verify your identity and request before further action is taken. As a part of this process, government identification may be required. Consistent with California law, you may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, the requester’s valid government issued identification, and the authorized agent’s valid government issued identification.
12. Data Protection Rights under General Data Protection Regulation (GDPR)
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